Troubleshooting Facebook Messenger? Here's how to re-connect your account.

To get started you need

  • A Campaigns, Basic, Pro, Plus or Email Marketing subscription. If you're unsure what your subscription includes, please contact your account manager or sales@audiencerepublic.com
  • A Facebook Messenger account already connected to Audience Republic.
  • You must have admin level permission to connect the Facebook page to Audience Republic.

How to re-connect Facebook Messenger to Audience Republic

First remove the integration from Audience Republic

  • Navigate to your profile and click to expose the menu (bottom left)
  • Choose the Account settings menu
  • Click the Integrations tab
  • Select Manage Facebook Messenger
  • Click the Settings cog in the top right choose Remove Account from the drop down menu
  • Confirm you would like to Remove integration

In Facebook remove Audience Republic from your Business integrations

  • Go to https://www.facebook.com/ and login to your account.
  • Click the down arrow in the top right of Facebook
  • Choose Settings & privacy
  • Choose Settings
  • Choose Business Integrations on the left side menu
  • Tick the box next to Audience Republic and select Remove

Return to Audience Republic to re-connect your Messenger account

  • Navigate to your profile and click to expose the menu (bottom left)
  • Choose the Account settings menu
  • Click the Integrations tab
  • Select Connect Facebook Messenger
  • A dialogue box from Facebook will appear, follow the prompts from Facebook to complete the connection
  • Select Choose what you allow to link specific Facebook pages
  • Select OK to connect ALL pages that are connected to your Facebook account
  • When the connection is completed, select Manage to see the brand has successfully connected. 

If the brand is marked as "Not connected", its likely you don't have admin level access or higher, which is required to connect.

IMPORTANT
If you have any live Campaigns running that are collecting Messenger permissions, double check the brand is in the Messenger drop down in Step 6 of Edit Campaign.

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